top of page
-
When will my package be sent?At Dinamiek, we strive to deliver your packages as quickly as possible. Once your order has been processed, it will be shipped out within 1-3 business days. We offer standard shipping options. You will receive a tracking number once your package has been shipped, so you can keep an eye on its progress. Please note that delivery times may vary depending on your location and any unforeseen circumstances, such as weather delays or customs inspections. If you have any concerns about the status of your package, please don't hesitate to contact us and we'll do our best to assist you.
-
Can I return or exchange a product?Yes, you can return or exchange a product at Dinamiek. We have a flexible return and exchange policy that allows our customers to exchange or return products within 14 days of purchase. However, please note that the product must be in its original packaging, unused, and in the same condition as when it was purchased. Our team will assess the product upon return and if it's deemed eligible for a return or exchange, we will process the refund or exchange accordingly. If you have any further questions regarding our return and exchange policy, please do not hesitate to contact us. Our customer service team is always happy to help.
-
How to use the decals I want to buy?At Dinamiek, we want to ensure that our customers get the most out of their purchases, including our high-quality decals. Here are some tips on how to use them: 1. Clean the surface where you want to apply the decal thoroughly. Make sure it is free from dust, oil, or any other debris. Any dirt or moisture can affect the adhesive and make the decal not stick properly. 2. Carefully peel off the backing paper from the decal. Be sure not to touch the adhesive side to avoid getting any oil or dirt on it. 3. Place the decal onto the surface and smooth it out with a credit card or squeegee. This will help remove any air bubbles and make sure the decal adheres properly. 4. Remove the transfertape: Peel off the transfer tape slowly and carefully. If any part of the decal starts to come off with the tape, simply lay it back down and smooth it out again. 5. Enjoy your newly applied decal! We hope these tips help you get the most out of your decals. If you have any further questions or concerns, please do not hesitate to contact us.
-
Do I have a warranty on my order?Yes, Dinamiek offers a warranty on all orders. If there are any issues with your order, please contact us within 14 days of receiving your order and we will work to resolve the issue as quickly as possible. Please note that the warranty does not cover damage caused by misuse or neglect.
-
What material do we use for our 3D prints at Dinamiek?At Dinamiek, we use high-quality PLA (Polylactic Acid) material for our 3D prints. PLA is a biodegradable thermoplastic derived from renewable resources like corn starch or sugarcane. This material is not only environmentally friendly but also offers excellent print quality, ensuring that your designs are both durable and detailed. PLA is also known for its ease of use and reliability, making it an ideal choice for a wide range of applications, from prototypes to final products. Our commitment to using top-grade materials aligns with our dedication to delivering superior results for all your needs.
bottom of page